On this page:
- Report non-conformance
- Examples of non-conformance
- How to get a replacement export certificate
- Bringing exports back to New Zealand
Using the MPI form will ensure you include all the information we need. You can also use your own form, as long as it contains all the necessary information.
Email reports to firstname.lastname@example.org
You must notify the Ministry for Primary Industries (MPI) if the meat you have exported, or are about to export:
- isn't fit for its intended purpose. This may be due to any event which occurred or could have occurred prior to entry into the destination country (regardless of when it was detected)
- is refused entry by the government of the destination country (stopped at the border)
- does not meet, or no longer meets destination market requirements
- does not have, or no longer has the required official assurances.
If you're not sure it's a non-conformance
The export non-conformance (ENC) guidance document and decision tree have more information about the process for animal products. They will help you decide whether the issue should be reported as an export non-conformance or not.
If you're still not sure, email email@example.com
If your products have been refused entry at the border due to export certificate errors, you may need a replacement certificate or get additional official assurance. You must follow the specifications for replacement certificates in this Notice:
Surrender the original certificate
You must surrender the original certificate before a replacement can be produced. Certificates can be surrendered to MPI in New Zealand, or a New Zealand embassy or high commission in the destination country.
If you are bringing returned meat back into New Zealand, you must first meet the biosecurity requirements outlined in the Returned New Zealand Animal Products Import Health Standard (IHS).
Download the Returned New Zealand Animal Products IHS [PDF, 435 KB]
Returned meat products for re-export
If you intend to re-export your returned meat product with an MPI official assurance, you must also be able to provide evidence that it hasn't been opened or changed (evidence of non-manipulation). Your returned product may be inspected.
You must comply with the requirements in OMAR 01/172. It specifies what you have to do when animal material and products are returned to New Zealand for domestic use or export.