Contact Us
General enquiries
Calls to MPI are answered 24 hours a day, 7 days a week:
- Freephone: 0800 00 83 33 (New Zealand only)
- Phone: +64 4 894 0100
- Email: info@mpi.govt.nz
Head Office
| Address | Postal |
|---|---|
| Ministry for Primary Industries Pastoral House 25 The Terrace Wellington New Zealand |
Ministry for Primary Industries PO Box 2526 Wellington 6140 New Zealand |
If you know the name of the person you want to contact, you can usually email them at firstname.lastname@mpi.govt.nz
To report:
| Animal welfare complaints Call any time – 24/7 – to report ill treatment of production farm animals like cows, sheep, goats, and other livestock. For animal welfare issues relating to domestic animals such as cats and dogs, call your nearest SPCA . |
0800 00 83 33 |
| Exotic pests and diseases Call the hotline 24/7 to report suspected pests or diseases that should not be in New Zealand. This includes land, freshwater and marine pests or diseases in plants and animals. |
0800 80 99 66 |
| Food recalls Call any time – 24/7 – to notify MPI of a potential food recall. |
0800 00 83 33 |
| Food safety complaints Call any time – 24/7 – to report suspected breaches of food for sale regulations, like foreign objects in food, undeclared allergens, and mislabelling. To report a suspected foodborne illness, contact your nearest Public Health Unit . |
|
| Illegal fishing activity Call to report suspected illegal fishing activity, like poaching and illegal trade of seafood. |
0800 4 POACHER 0800 47 62 24 ncc@mpi.govt.nz |
For enquiries regarding:
| Biosecurity import clearance For imported cargo requiring biosecurity clearance. |
0800 22 20 18 info@mpi.govt.nz |
| Climate change/Emissions Trading Scheme (ETS) For information regarding the Emissions Trading Scheme. |
0800 00 83 33 climatechange@mpi.govt.nz |
| Exporting honey, fruit and vegetables, and processed foods If you have questions about exporting these products, contact our exporter help team - the Exporter Regulatory Advice Service |
0800 00 83 33 exporterhelp@mpi.govt.nz |
| Fisheries Local fisheries offices |
Contact local fisheries offices |
| Food safety consumer help For advice and help with your food safety questions and concerns and help understanding food labels and additives. |
0800 00 83 33 info@mpi.govt.nz |
| Media If you are a member of the media with an enquiry. |
029 894 0328 media@mpi.govt.nz |
| MPI border clearance service facilities View a full contact list of MPI's border clearance services facilities. |
Contact local facilities |
| NAIT – National Animal and Identification Tracing For information about the traceability of individual cattle and deer livestock. |
0800 62 48 43 |
|
Official Information (OIA) requests |
info@mpi.govt.nz |
|
Personal information (Privacy Act) requests |
privacyrequests@mpi.govt.nz |
| Publications/resource requests To request MPI publications, brochures and other printed information. |
0800 00 83 33 brand@mpi.govt.nz |
Connect with us on social media
Our social media accounts are monitored during business hours. If you have an urgent query or need to report something call us 24/7 on 0800 00 83 33 or +64 4 894 0100.
Regional recreational fishing pages on Facebook
For updates on fishing rules in your area, poaching incidents, and other regional news and information:
- MPI Fisheries – Otago/Southland
- MPI Fisheries – Canterbury/Westland
- MPI Fisheries – Nelson/Marlborough/Kaikōura
- MPI Fisheries – Northland
YouTube
Complaints
If you wish to make a complaint to the Ministry for Primary Industries, call 0800 00 83 33 or email complaints@mpi.govt.nz.