Contact Us

General enquiries

Calls to MPI are answered 24 hours a day, 7 days a week:

Head Office

Ministry for Primary Industries
Pastoral House
25 The Terrace
New Zealand
Ministry for Primary Industries
PO Box 2526
Wellington 6140
New Zealand

If you know the name of the person you want to contact, you can usually email them at

To report:

Animal welfare complaints
Call any time – 24/7 – to report ill treatment of production farm animals like cows, sheep, goats, and other livestock. For animal welfare issues relating to domestic animals such as cats and dogs, call your nearest SPCA .
0800 00 83 33
Exotic pests and diseases
Call the hotline 24/7 to report suspected pests or diseases that should not be in New Zealand. This includes land, freshwater and marine pests or diseases in plants and animals.
0800 80 99 66
Food recalls
Call any time – 24/7 – to notify MPI of a potential food recall.
0800 00 83 33

Food safety complaints
Call any time – 24/7 – to report suspected breaches of food for sale regulations, like foreign objects in food, undeclared allergens, and mislabelling. To report a suspected foodborne illness, contact your nearest Public Health Unit .

0800 00 83 33

Illegal fishing activity
Call to report suspected illegal fishing activity, like poaching and illegal trade of seafood.
0800 4 POACHER
0800 47 62 24

For enquiries regarding:

Biosecurity import clearance
For imported cargo requiring biosecurity clearance.
0800 22 20 18
Climate change/Emissions Trading Scheme (ETS)
For information regarding the Emissions Trading Scheme.
0800 CLIMATE (0800 25 46 28)
Exporting food and primary sector products
If you have questions about exporting, contact our exporter help team - the Exporter Regulatory Advice Service.
0800 00 83 33
Local fisheries offices
Contact local fisheries offices
Food safety consumer help
For advice and help with your food safety questions and concerns and help understanding food labels and additives.
0800 00 83 33
If you are a member of the media with an enquiry.
029 894 0328
MPI border clearance service facilities
View a full contact list of MPI's border clearance services facilities.
Contact local facilities
NAIT – National Animal and Identification Tracing
For information about the traceability of individual cattle and deer livestock.
0800 62 48 43

Official Information (OIA) requests
To request access to official information.
Find out more about requesting information from us

Personal information (Privacy Act) requests
To request access to or ask about personal information MPI holds about you.
Find out more about requesting information from us
Publications/resource requests
To request MPI publications, brochures and other printed information.
0800 00 83 33

Connect with us on social media

Our social media accounts are monitored during business hours. If you have an urgent query or need to report something call us 24/7 on 0800 00 83 33 or +64 4 894 0100.



Regional recreational fishing pages on Facebook

For updates on fishing rules in your area, poaching incidents, and other regional news and information:




If you wish to make a complaint to the Ministry for Primary Industries, call 0800 00 83 33 or email

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