Contact us
Find out how to contact the Ministry for Primary Industries (MPI) and its business units – New Zealand Food Safety, Biosecurity New Zealand, Fisheries New Zealand, Te Uru Rākau (Forestry New Zealand), and Agriculture and Investment Services.
General enquiries
Calls to MPI are answered 24 hours a day, 7 days a week:
- Freephone within New Zealand only: 0800 00 83 33
- Phone from overseas: +64 4 830 1574
- Email: info@mpi.govt.nz
Head Office
| Address | Postal |
|---|---|
| Ministry for Primary Industries Charles Fergusson Building 34-38 Bowen St Pipitea Wellington New Zealand |
Ministry for Primary Industries PO Box 2526 Wellington 6140 New Zealand |
If you know the name of the person you want to contact, you can usually email them at firstname.lastname@mpi.govt.nz
To report:
| Animal welfare complaints Call any time – 24/7 – to report ill treatment of production farm animals like cows, sheep, goats, and other livestock. For animal welfare issues relating to domestic animals such as cats and dogs, call your nearest SPCA . |
0800 00 83 33 |
| Exotic pests and diseases Call the hotline 24/7 to report suspected pests or diseases that should not be in New Zealand. This includes land, freshwater and marine pests or diseases in plants and animals. |
0800 80 99 66 |
| Food recalls Call any time – 24/7 – to notify MPI of a potential food recall. |
0800 00 83 33 |
| Food safety complaints Call any time – 24/7 – to report suspected breaches of food for sale regulations, like foreign objects in food, undeclared allergens, and mislabelling. To report a suspected foodborne illness, contact your nearest Public Health Unit . |
|
| Illegal fishing activity Call to report suspected illegal fishing activity, like poaching and illegal trade of seafood. |
0800 4 POACHER 0800 47 62 24 ncc@mpi.govt.nz |
For enquiries regarding:
| Biosecurity import clearance For imported cargo requiring biosecurity clearance. |
0800 22 20 18 info@mpi.govt.nz |
| Climate change/Emissions Trading Scheme (ETS) For information regarding the Emissions Trading Scheme. |
0800 CLIMATE (0800 25 46 28) climatechange@mpi.govt.nz |
| Exporting food and primary sector products If you have questions about exporting, contact our exporter help team - the Exporter Regulatory Advice Service. |
0800 00 83 33 exporterhelp@mpi.govt.nz |
| Fisheries Local fisheries offices |
|
| Food safety consumer help For advice and help with your food safety questions and concerns and help understanding food labels and additives. |
0800 00 83 33 info@mpi.govt.nz |
|
Forestry | Te Uru Rākau |
|
| Media If you are a member of the media with an enquiry. |
029 894 0328 media@mpi.govt.nz |
| MPI border clearance service facilities View a full contact list of MPI's border clearance services offices |
0800 00 83 33 |
| NAIT – National Animal Identification and Tracing For information about tracing animal movements, contact OSPRI New Zealand. |
0800 482 463 (OSPRI) |
|
Official Information (OIA) requests |
info@mpi.govt.nz |
|
Personal information (Privacy Act) requests |
privacyrequests@mpi.govt.nz |
| Publications/resource requests To request MPI publications, brochures and other printed information. |
0800 00 83 33 brand@mpi.govt.nz |
Connect with us on social media
Our social media accounts are monitored during business hours. If you have an urgent query or need to report something call us 24/7 on 0800 00 83 33 or +64 4 830 1574.
- Ministry for Primary Industries
- MPI Detector Dogs
- 紐西蘭生物安全局 - 檢疫部門 (@MPINZChineseQuarantine)
Regional recreational fishing pages on Facebook
For updates on fishing rules in your area, poaching incidents, and other regional news and information:
- MPI Fisheries – Northland
- MPI Fisheries – East Cape/Bay of Plenty
- MPI Fisheries – Nelson/Marlborough/Kaikōura
- MPI Fisheries – Canterbury/Westland
- MPI Fisheries – Otago/Southland
YouTube
Complaints
If you wish to make a complaint to the Ministry for Primary Industries, call 0800 00 83 33 or email complaints@mpi.govt.nz