Remote verification of food businesses

Find out about remote verification, if your food business qualifies, and how it works.

What is remote verification?

To be able to operate as a food business, you must be verified. A verifier or verification agency can sometimes do this remotely. With remote verification, you can use technology to connect with a verifier.

If you do not have a local verifier available, this option may suit you. Since verifers do not need to visit in person, this can save on travel costs.

Businesses need to meet certain rules to qualify

Our register lists which verifiers can do remote verification. Contact a verifier to do an initial assessment and let you know if your business qualifies.

Find a food verifier

Your business may be suitable for remote verification if:

  • it is registered at a national programme level
  • it has a good compliance history
  • it doesn’t export food
  • you have the technology available to connect with your verifier at your site(s), and can use it
  • your verifier would need to travel for at least 1.5 hours to visit you (to make remote verification cost-effective).

How remote verification works

Remote verification is done over the internet. Your food business needs:

  • a device with camera and voice communication (such as a smart phone, tablet, or laptop)
  • a good internet connection
  • a live-stream app such as Skype, WhatsApp, or Zoom.

You also must be able to use your device to show your verifier your business in action.

Remote verification steps

  • Your verifier will explain, by phone, the remote verification process and answer any questions you have.
  • Once you decide the process is for you, the verifier will send an information pack by email with more information and forms to complete.
  • By the required date, provide the verifier with the requested information. This may include a site plan, records, and signed agreement.
  • Before verification day, you and your verifier will try out the technology to confirm it works, and that you can use it to show them your business.
  • At the agreed time on verification day, follow the process your verifier leads you through. Make sure staff are present who can also answer questions the verifier may have.
  • Later, your verifier will present and explain their findings. You will both discuss any areas where you need to do things differently. You'll have the chance to explain your ideas on how you might do that.
  • You and your verifier will agree on the actions you’ll take and when you will do them by.
  • You'll receive a written report by email or post. The report will:
    • confirm the actions you have agreed to take and by when
    • state when your next verification is due.
  • You must complete these actions and send proof you have done them to your verifier by the agreed date.

Who to contact

If you have questions about remote verification, email info@mpi.govt.nz

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