Complaints are welcome
We welcome complaints from the public. Your complaints alert us to any potential problems with food. They are often the starting point for us to track down the source of any problem. If the source is confirmed to be with a food business, we take action. Actions can include:
- informing a business so they can fix the problem
- recalls of unsafe food
Who to contact about a problem with a food product or a food business
If your complaint is about:
New Zealand Food Safety:
We may pass the complaint on to your local council if the business is registered with the council.
You can use our register to find out if the business is registered with a council and which council it is registered with: Public register
The district health board (DHB) public health unit where you are located.
Public health unit websites – Ministry of Health
MPI works with public health units to investigate food poisoning.
|Fair Trading Act breaches including false or unsubstantiated representations about food being organic or free range, or its place of origin|
|Advertisement content or placement||
Advertising Standards Authority:
|Weight and/or measurement of products||
Ministry of Business, Innovation and Employment:
MPI complaint process
Each complaint to MPI is logged and considered carefully.
We give priority to:
- situations that will, or have the potential to, cause serious harm
- deceptive or fraudulent activity
- patterns of similar incidents that suggest ongoing or broader issues.