Contact Us

General enquiries

Freephone: 0800 00 83 33 (New Zealand only)
Phone: +64 4 894 0100
Email: info@mpi.govt.nz

Head Office

AddressPostal
Ministry for Primary Industries
Pastoral House
25 The Terrace
Wellington
New Zealand
Ministry for Primary Industries
PO Box 2526
Wellington 6140
New Zealand

If you know the name of the person you want to contact, you can email them at firstname.lastname@mpi.govt.nz.

Complaints

If you wish to make a complaint to the Ministry for Primary Industries, please contact the relevant service (see contact list below) or email complaints@mpi.govt.nz.

To report:

Exotic pests and diseases
Call the hotline to report suspected pests or diseases that should not be in New Zealand. This includes land, freshwater and marine pests or diseases in plants and animals.
0800 80 99 66

Animal welfare complaints
Call to report ill treatment of production farm animals like cows, sheep, goats, etc. For animal welfare issues relating to domestic animals such as cats and dogs, please call the SPCA.
0800 00 83 33
option 3
Illegal fishing activity
Call to report suspected illegal fishing activity, like poaching and illegal trade of seafood.
0800 47 62 24
Food safety complaints
Call to report suspected breaches of food for sale regulations, like foreign objects in food, undeclared allergens, and mislabelling. To report a suspected foodborne illness, please contact your local Public Health Unit.
0800 69 37 21
Food recalls
Call to notify MPI of a potential food recall.
0800 00 83 33

For enquiries regarding:

Food safety consumer help
For advice and help with your food safety questions and concerns and help understanding food labels and additives.
0800 69 37 21
info@mpi.govt.nz
Biosecurity import clearance
For imported cargo requiring biosecurity clearance.
0800 22 20 18
info@mpi.govt.nz
MPI border clearance service facilities
View a full contact list of MPI's border clearance services facilities.
Contact local facilities
Climate change/Emissions Trading Scheme (ETS)
For information regarding the Emissions Trading Scheme.
0800 25 46 28
climatechange@mpi.govt.nz
NAIT – National Animal and Identification Tracing
For information about the traceability of individual cattle and deer livestock.
0800 62 48 43
Publications/resource requests
To request MPI publications, brochures and other printed information.
0800 00 83 33
brand@mpi.govt.nz
Fisheries
Local fisheries offices.
Contact local fisheries offices
Media
If you are a member of the media with an enquiry.
029 894 0328
media@mpi.govt.nz
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