Report a non-compliant unregistered ACVM product or associated activity

Find out how to report a suspected or known non-compliant unregistered ACVM product or activity.

About unregistered ACVM products (including ACVMs exempt from registration)

Some ACVM products are exempt from registration because they pose little risk when they are imported, manufactured, sold, and used properly. But they must still meet the conditions in the ACVM (Exemptions and Prohibited Substances) Regulations 2011 to minimise these risks.

Exemptions apply to a product type or group, not individual compounds or products. A complete list of exempt product types and groups, and the conditions that apply, is in the regulations.

ACVM (Exemptions and Prohibited Substances) Regulations 2011, Schedule 2 – New Zealand Legislation

Examples of non-compliant unregistered ACVM products

An unregistered ACVM product may be considered non-compliant if:

  • it is not registered when it should be. For example:
    • a fungicide, pesticide, or herbicide used on food or feed crops
    • a product for animals that makes drug-like (pharmacological) claims and therapeutic (able to treat disease) claims. For example, any product that makes claims to treat, prevent, or manage parasites, conditions, or diseases characterised by pain and distress in animals are considered veterinary medicines that require registration.
  • it could be considered exempt from registration but does not comply with all the applicable exemption regulations. For example:
    • a pet food label does not have directions for use (it does not comply with regulation 12(2e))
    • a fertiliser label does not list the active ingredients (it does does not comply with regulation 12(2d)).

Search our ACVM register to check if a product is registered before making a complaint before reporting a product you think requires registration:

Report a suspected non-compliant unregistered ACVM product or activity

Use this form to report an ACVM product or activity that:

  • is not registered when it should be, or
  • appears to not comply with the ACVM exemption regulations.

Report a suspected non-compliant ACVM product or activity [DOCX, 476 KB]

Include as much information as possible so we can investigate your report.

Note: if you have used a product and something has gone wrong, this may be considered an adverse event (AER).

Read more about adverse events with ACVMs

All reports of suspected non-compliance are prioritised for action based on risk. Risk is based on the potential (or actual) harm to people, animals, the environment, and trade.

Read more about how we look into reports about non-compliant unregistered ACVM products

Report a non-conformance with your unregistered ACVM product or activity (product owners, importers, sellers, or manufacturers only)

If a product or batch(es) of an unregistered ACVM product has been released to the New Zealand market and does not conform to the conditions of exemption, you must notify MPI as soon as you become aware of the problem:

  • If the non-conformance could pose a serious risk, the non-conformance should be reported to MPI immediately within 1 working day after becoming aware of an issue.
  • All other non-conformances should be reported to MPI within 3 working days after becoming aware of an issue.

Some examples of non-conforming unregistered ACVM products that need to be reported include:

  • products labelled with insufficient or incorrect information
  • contamination with unintended ingredients
  • products not fit for their intended purpose.

We are developing a form and guidance to help you provide the information we need to do a risk assessment and review of the non-conformance. In the meantime, you can use the form for registered ACVM products and fill in the applicable sections:

Non-Conformance Report: Notification of a nonconforming ACVM registered product on the market [DOCX, 498 KB]

Email the form to

Provide as much information as possible. If all information cannot be submitted right away, tell us when to expect further information.

We will review and consider the non-conformance, proposed actions and associated risks. If we do not have enough information (such as details of a thorough risk assessment) or the actions taken or proposed do not mitigate the risks, we may take regulatory action such as a directed recall.

Who to contact

If you have questions about ACVM non-compliance, email

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