What the products look like
Product information
The Tom & Luke Low Carb Snackaballs product varieties with the following date markings are affected by this recall:
- Cookies & Cream (112g): BB: 11 SEP 2026
- Hazelnut (112g): BB: 03 SEP 2026 and 11 SEP 2026
- Raspberry (112g): BB: 15 SEP 2026, 11 SEP 2026, and 16 OCT 2026.
The products are packed in a plastic pouch.
This recall does not affect any other Tom & Luke brand products.
Where the product was sold
The products are sold at selected retail outlets and supermarkets throughout New Zealand.
The products have been exported to Australia.
What to do if you bought the product
Customers are asked to check the batch and date mark on the products.
Affected products should not be consumed. If you have consumed any of these products and have any concerns about your health, seek medical advice.
Customers should return the products to their retailer for a full refund.
What to do if you sold the product
If you are a retailer of these products, download a copy of the point-of-sale notice. You need to display it in your store for one month.
Point of sale notice – Tom & Luke Low Carb Snackaballs [PDF, 187 KB]
Who to contact
If you have questions, contact Smartfoods Limited:
- Phone: 0800 328 935
- Email: hello@smartfoods.co.nz
