Raw and Brown sugar
Name of product (size)
Chelsea brand Raw Sugar (500g, 1.2kg, 4kg, 25kg)
Chelsea brand Soft Brown Sugar (500g, 1kg, 25kg)
Pams brand Raw Sugar (1kg)
Pams brand Soft Brown Sugar (1kg)
Woolworths brand Raw Sugar (500g and 1kg)
Woolworths brand Brown Sugar (500g and 1kg)
Chelsea brand Raw Sugar (500g, 1.2kg, 4kg, 25kg): Lot 21271 through to Lot 21303
Chelsea brand Raw Sugar (25kg): Lot 21270 through to Lot 21306
Chelsea brand Soft Brown Sugar (500g, 1kg, 25kg): Lot 21280 through to Lot 21293
Chelsea brand Soft Brown Sugar (25kg): Lot 21270 through to Lot 21306.
Pams brand Raw Sugar (1kg): Lot 21270 through to Lot 21302
Pams brand Soft Brown Sugar (1kg): Lot 21272 through to Lot 21303
Woolworths brand Raw Sugar (500g and 1kg): Lot 21270 through to Lot 21306
Woolworths brand Brown Sugar (500g and 1kg): Lot 21278 through to Lot 21302
Package size and description
The products are sold in paper and plastic packaging of various weights and via the bulk bins (customers fill bags with the sugar) at selected retail outlets.
The products have been sold at retail outlets and supermarkets throughout New Zealand through October to 4 November 2021.
The products have been exported to American Samoa, Cook Islands, Fiji, French Polynesia, New Caledonia.
19 November 2021:
The product was available at the following New World, Pak’nSave and Four Square supermarkets throughout the South Island between 13 November and 19 November 2021:
New World Ashburton
Four Square Palmerston
Four Square Lumsden
26 November 2021:
The product was available on Thursday, 25 November and Friday, 26 November at Countdown, SuperValue and FreshChoice stores in the South Island and Countdown Petone, Countdown Lower Hutt and Countdown Upper Hutt in Wellington.
8 December 2021:
In store information has been updated and simplified to assist customers in identifying the affected batches.
This recall does not affect any other batches of these brands of sugar or any other sugar products manufactured by Chelsea Sugar.
Chelsea brand Organic Raw Sugar and Raw Caster Sugar is not affected by this recall.
Customers are asked to check the batch, date mark, and date of purchase of the products.
If you have purchased these products, do not consume. The immediate food safety risk from these products is considered to be low, however if you have consumed these products and have any concerns about your health, seek medical advice.
Customers who have purchased the affected products, including the re-released sugar from the above supermarkets, should return the products to their retailer for a full refund.
Who to contact
If you have questions, contact Chelsea Sugar:
- Phone: 09 481 0720 or 0800 800 617
- Address: 100 Colonial Road, Birkenhead, Auckland
If you have purchased the re-released sugar from the above supermarkets, contact Foodstuffs South Island Ltd:
- Phone: 0800 463 996
- Address: 167 Main North Road, Christchurch
If you have purchased the re-released sugar from the above Countdown, SuperValue or FreshChoice supermarkets, contact Woolworths NZ Ltd:
- Phone: 0800 40 40 40
- Address: 80 Favona Rd, Mangere, Auckland