Border clearance offices

A list of border clearance service offices and related contacts. The offices are listed in general geographical order from north to south.

Office telephone number

The phone number for all border clearance offices listed on this page is 0800 22 20 18

International mail centre

For all international mail centre enquiries, phone 0800 00 83 33.

List of offices

Whangarei

32 Herekino St
Private Bag 9013
Whangarei 0148
Phone: 0800 22 20 18

Auckland International Terminal Building (ITB)

Ray Emery Drive
Auckland Airport
Auckland
Phone: 0800 22 20 18 
Email: aklitbops@mpi.govt.nz

See Google location map.

Auckland Port

Auckland Wharf will handle all on-wharf inspections.

Send applications to Target Evaluation (Cargo).

23 Quay Street
PO Box 39
Auckland
Phone: 0800 22 20 18

See Google location map

Auckland Metro Group

Responsible for air and sea freight inspections at transitional facilities in the Auckland area. This includes sea containers, vehicles, fresh produce, express freight, unaccompanied baggage, forest produce, Asian foodstuffs, traditional Chinese medicines, machinery, car parts, seed, grain, cut flowers, nursery stock, and other products.

Metro office: 0800 22 20 18

Auckland Target Evaluation (Cargo)

PO Box 53 066
Auckland 2150
Phone: 0800 22 20 18

Locations of counters for private importers

For clearance of unaccompanied baggage, importers should go to the NZ Customs Service Public Counter. There are 2 locations in Auckland:

  • Custom House, 50 Anzac Avenue, Auckland  between 8am and 4.30pm, Monday to Friday.
  • New Zealand Customs Air Cargo Inspections Facility (ACIF), 21 Tom Pearce Drive, Auckland Airport  between 8.30am and 4.30pm, Monday to Friday.

For other enquiries that don't relate to unaccompanied baggage, importers can visit the Target Evaluation Counter at the Auckland MPI Centre  17 Maurice Wilson Avenue, Auckland Airport, Auckland 2022. The Target Evaluation Counter is open between 8.30am and 4.30pm, Monday to Friday.

Auckland Facilities Approval Group

Responsible for the monitoring and approval of MPI approved transitional facilities (ATFs) within the Auckland area. This group is also responsible for monitoring and approving containment facilities (including post-entry quarantine facilities) in the Auckland area and temporary facility approvals.

The processing of applications for approval will vary depending on the type of approval requested. Allow at least 6 weeks.

For transitional facility approvals, either:

Hamilton

Campbell Block 
Ruakura Research Centre
10 Bisley Road
PO Box 966
Waikato Mail Centre
Hamilton
Phone0800 22 20 18

Tauranga

11 Nikau Crescent
Private bag 12031
Mount Maunganui
Phone: 0800 22 20 18

See Google location map.

Gisborne

59 Awapuni Road
PO Box 2122
Gisborne 4040
Phone: 0800 22 20 18

Napier

Opus House
6d Ossian St
Ahuriri
PO Box 348
Napier
Phone: 0800 22 20 18

See Google location map.

Palmerston North

Longburn – Inland Port
88 Works Road
PO Box 1654
Palmerston North
Phone: 0800 22 20 18

New Plymouth

2–8 Bayly Road
PO Box 794
New Plymouth 4340
Phone: 0800 22 20 18

See Google location map.

Wellington

The Customhouse
1 Hinemoa Street
Centreport
PO Box 3042
Wellington 6140
Phone0800 22 20 18

See Google location map.

Wellington International Airport 

The Customhouse
1 Hinemoa Street
Centreport
Wellington
Phone0800 22 20 18
Email: mqswlg@mpi.govt.nz

See Google location map.

Nelson

118 Vickerman Street
Port Nelson
PO Box 7041
Nelson
Phone: 0800 22 20 18

See Google location map.

Christchurch (Cargo) 

14 Sir William Pickering Drive
Burnside
Private Bag 4765
Christchurch
Phone: 0800 22 20 18

See Google location map.

Christchurch International Airport 

30 Durey Rd
Christchurch Airport
Christchurch
Phone0800 22 20 18
Email: mqschap@mpi.govt.nz

See Google location map.

Christchurch (Lyttelton) port

5 Norwich Quay
Lyttelton 8082
Phone: 0800 22 20 18
Email
: mqslyt@mpi.govt.nz

See Google location map.

Timaru

21 Ritchie Street
Timaru
PO Box 516
Timaru 7940
Phone: 0800 22 20 18

See Google location map.

Queenstown Airport

Sir Henry Wrigley Drive
Frankton
PO Box 2301
Wakatipu
Queenstown
Email: mqszqn@mpi.govt.nz
Phone: 0800 22 20 18

See Google location map.

Dunedin

73 Otaki Street
Private Bag 1926
Dunedin
Phone: 0800 22 20 18

See Google location map.

Dunedin Airport

73 Otaki Street
Private Bag 1926
Dunedin
Phone0800 22 20 18
Email: mqsdud@mpi.govt.nz

See Google location map.

Invercargill

137 Spey Street
PO Box 1065
Invercargill 9840
Phone: 0800 22 20 18

See Google location map.

Last reviewed: